Google NewsGen Z loves generative AI-powered customer service chat: Affirm CEO  American BankerFor 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards  Yahoo FinanceJapan's High Standards Of Politeness And Customer Service Shine In Viral Traffic Video  NDTVLee Michaels’ Scott Berg: How to make unhappy customers happy  Greater Baton Rouge Business ReportHow AI Must Deliver Real Value To Create The Ultimate Customer Experience  ForbesThis Handpicked Hotelier from Michael Dell's Hospitality Team Shares the Secrets Behind Five-Star Customer Service  Inc.Will AI Overcome IVR's Legacy Issues?  CMSWireHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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